I have been using Hemant and his team at BlueNetvista for our e-commerce website for about Three years and I’d have to give him an overall rating of about 9.7.He did all the original, ground-up building of our website, thetroutfitter.com (a dealer for fly fishing gear worldwide) and has been involved with it’s expansion, which is ongoing.Being an engineer by education I am a checklist kind of person so here is my assessment of what his performance has been in the areas I feel are most important to me.
Integrity – The best. He came highly recommended and I second that vote. I don’t ever question his billings as I do with most vendors and suppliers of services, who I always feel are padding the bill and pricing as the market will bear. His prices seem low for the tasks he performs.
Communication – Excellent. His read-and-write English is perfect and when I occasionally speak to him using Skype, he is not perfect but very understandable.
Responsiveness – The best. I don’t think he sleeps. I send emails at all times of the day, California time, and the answer is in my mail box in a couple of hours if not immediately. I never have to wait overnight as I do when dealing with most other companies half way around the world.
Technical Expertise – Excellent. Hemant usually has a quick answer to all problems himself and if it is a really tough one, his team of “techies” has it figured out in 24 hours. He managed to set up parallel websites for US and International customers with the same products but different prices/deals for each and no access to the other’s website. Regardless of what URL the customer puts in, he ends up on “his” website, based on where he is in the world – a pretty clever solution if you sell worldwide.
Creative Abilities – Fair. Don’t expect a dazzling website from his team right from the gate. But, show him what you want and he will make it happen and fast. We have evolved into a working plan where we provide a sample category/product page/layout for a new manufacturer, just the way we want it, then his team duplicates it for every product in the category extracting all the salient info from the manufacturer’s website.
SEO – Good. I do not really know enough about SEO to really assess his work but the bottom line is that our page/position rankings improve every month. He has managed to move us onto that all-important first page for several products and we have enjoyed an immediate jump in sales for those products.
Hosting – Excellent. There have been no server/hosting problems except one or two short glitches where something stopped working and was fixed in a matter of an hour or two. His prices for a shared dedicated server are 30% lower than other providers.
I recommend Hemant Singh & BlueNetvista highly!